Key facts Knewit raised a pre-Series A round from existing investor KUSABI. Knewit’s total funding to date has reached ¥290 million ($2 million). Its AI agents read orders sent by email, fax and PDF. BPO/Ops staff handle exceptions the AI cannot process. Source: The Bridge TOKYO, JAPAN — Japanese startup knewit, which combines artificial intelligence (AI) agents with business process outsourcing (BPO) to run trade execution work from...

Key facts Mindsprint says Philippine BPO must adopt specialized agentic AI platforms by 2027. The Philippine IT-BPM industry is valued at $40 billion to $42 billion. Mindsprint says the industry association cut revenue targets by 15% to 27%. The CEO urges workers to deepen domain expertise to stay relevant. Source: BusinessWorld MANILA, PHILIPPINES — The chief executive of digital transformation company Mindsprint is urging the Philippine outsourcing industry...

Key facts BPESA says South Africa’s GBS sector will not reach 500,000 jobs by 2030. The industry body expects about 150,000 more jobs by 2030 instead. The sector has created about 200,000 cumulative jobs since 2006. About 60% of South Africa’s GBS workforce serves U.K. clients. Source: ITWeb JOHANNESBURG, SOUTH AFRICA — South Africa’s industry body for global business services (GBS) now expects the sector to add about...